Privacy Policy

Our commitment to protecting your privacy.

Effective Date: July 27, 2024

Introduction

Welcome to Motiontography LLC ("Motiontography," "we," "us," or "our"). We are committed to protecting the privacy of our clients and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website motiontography.com (the "Site") and use our photography and videography services (the "Services"). Please read this policy carefully.

Information We Collect

We may collect personal information in several ways:

  • Information You Provide Directly: When you fill out our contact form, book a session through our booking system (e.g., Square Appointments), or communicate with us via email or phone, you may provide us with personal information such as your name, email address, phone number, details about your desired session, and potentially payment information (though payment processing is typically handled by third-party processors like Square).
  • Information Collected Automatically: When you visit our Site, we may automatically collect certain information about your device and browsing activity using cookies and analytics tools. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits. We use tools like Google Analytics and Hotjar for this purpose.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Services.
  • To process your bookings and payments.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To understand how users interact with our Site and improve user experience (via analytics).
  • To send you updates or information about our services (if you opt-in).
  • To prevent fraudulent activity and ensure the security of our Site.

Sharing Your Information

We value your privacy and do not sell your personal information. We may share your information only in the following circumstances:

  • With Service Providers: We share information with third-party vendors who help us operate our business, such as:
    • **Booking System:** Square Appointments (to manage bookings).
    • **Analytics:** Google Analytics and Hotjar (to understand website traffic and usage).
    • **Payment Processors:** Square (to process payments securely - we typically do not store full card details on our servers).
    • **Galleries/Delivery:** (Mention your gallery provider if applicable, e.g., Pixieset, ShootProof).
    These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. We recommend reviewing their respective privacy policies.
  • For Legal Reasons: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Cookies and Tracking Technologies

Our Site uses cookies (small text files placed on your device) and similar tracking technologies (like Hotjar) to enhance user experience and analyze site traffic. Cookies help us remember your preferences and understand how you navigate the Site. You can typically control cookie preferences through your browser settings, although disabling certain cookies may affect Site functionality.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal information. You generally have the right to request access to, correction of, or deletion of your personal data that we hold. To make such a request, please contact us using the information below.

Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: